Refund policy

We want you to love your purchase! If for any reason you are not completely satisfied, you may request a return within 15 days of your order being delivered. Please note that there is a $15 return/handling fee for returns. For store credit, 100% of the paid value will be returned. The return window starts from the day the order has been fulfilled. Please note that shipping fees are not refundable.

Return Eligibility

  • To be eligible for a return, the item must be:

    • Unworn, unused, and in its original packaging.

    • Free of any signs of wear, damage, or alteration.

  • Custom, personalized, pre-ordered, or sale pieces are final sale and cannot be returned or exchanged.

How to Request a Return

  1. Contact us within 15 days of delivery at forherjewelry@outlook.com.

  2. Include your order number and a brief explanation of the reason for return.

  3. Once your return request is approved, you will receive detailed return instructions.

Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

Refunds

  • Once we receive and inspect your returned item, we will process your refund to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

No Exchange Policy

We do not accept exchanges for any jewelry purchases. If you wish to receive a different piece, we advise you to request a return for your current item and place a new order for the piece you would like instead.

Please note:

  • Return requests must be submitted within 15 days from the date your order was delivered.

  • Once your return is approved and processed, you may place a new order for your desired piece.

  • This transaction—requesting a return to purchase another item—can only be done once per original order.

We appreciate your understanding and cooperation as we maintain the quality and integrity of our jewelry collection.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.